Terms of service

Online store

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract.

You must not use our products or website for any unlawful or unauthorised purpose, or violate any applicable laws in your use of our services.

Products and product information

We make every reasonable effort to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device, screen settings and manufacturing variations.

We may update or discontinue products, specifications or offers from time to time.

Prices and payment

All prices displayed on our website are in pounds sterling (GBP) and include VAT where applicable.

Payment must be made using one of the payment methods available at checkout.

We reserve the right to correct pricing or other errors on our website. If an error affects an order you have already placed, we will contact you before proceeding where appropriate.

Orders

After placing an order, you will receive an order confirmation at the email address provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or listing error, payment has not been authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, you will receive a refund to your original payment method.

Delivery

We currently deliver to eligible UK addresses as shown during checkout.

Estimated delivery times are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.

Please ensure that the delivery information supplied when placing your order is complete and accurate.

For further information, please see our Shipping policy.

Returns and refunds

Purchases made directly through the Comfort Supplies website are covered by our 60-day money-back guarantee, subject to the conditions set out in our Return and refund policy.

This guarantee is provided in addition to your statutory rights.

Please see our Return and refund policy for full details.

Warranty

Products may be supplied with a manufacturer's or Comfort Supplies warranty. The applicable warranty period and any registration requirements will be stated on the relevant product documentation or warranty registration page.

A warranty is provided in addition to your statutory rights and does not affect those rights.

Proof of purchase may be required when making a warranty claim.

Intellectual property

The content of this website, including our branding, text, graphics, photographs, videos, product imagery and website content, is owned by or licensed to Comfort Supplies Ltd unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit our content without our prior written permission, except where permitted by law.

Third-party services

Our website may use or provide access to services operated by third parties, including payment providers, delivery providers and other technology services.

Your use of third-party services may also be subject to the applicable provider's terms and policies.

Website availability

We aim to keep our website available and operating correctly but cannot guarantee that access will always be uninterrupted or error-free.

We may modify, suspend or withdraw parts of the website where reasonably necessary.

Liability

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms affects your statutory rights as a consumer.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from use of our products contrary to the supplied instructions.

Changes to these terms

We may update these Terms of Service from time to time. The latest version will be published on this page.

Any changes will apply from the date they are published and will not affect rights or obligations that arose before the changes took effect where the law does not permit this.

Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the UK, you will also retain any mandatory protections and rights available to you under the laws applicable where you live.